Frequently Asked Questions
When will my item be shipped?
Orders are usually sent within 2-3 (weekdays) once payment has cleared. Arrival times may vary due to distance from shipping location. This is unfortunately out of our control.
Who do you ship with?
We generally ship with Australia Post. We use registered post for most items.
What payment options do you accept?
We accept major credit/debit cards such as Visa & MasterCard. We do not accept AMEX. Bank transfer can be arranged but will delay the shipment of your items. You can email email@example.com with your order number and we will send you the bank account details for the transfer.
What are the restrictions with Free Shipping?
Some of our products are not eligible for free shipping due to the size and fragile nature of some products. This will be mentioned on the individual product pages.
Do I have to provide all my details?
Please ensure your contact details (including your email address and phone number) are correct. This ensures that you receive a prompt response. We cannot always correct a fault in an email address as it is not always obvious. If you want your parcel left at your front door, we are NO LONGER responsible for your item once it has been delivered.
What is your return policy?
We offer 100% satisfaction or a refund on most items subject to the following:
- goods must be in brand new condition and cannot be used or fitted.
- all packaging must not be damaged or destroyed.
- in the event of receiving the incorrect item, we will exchange or refund the price of the goods and any freight to or from our premises. However, if purchaser would like to exchange an item, we will only exchange to the value of the item itself, not the postage costs.
We must be notified in advance for all returns. We cannot accept any returns without prior notification. Please email firstname.lastname@example.org or phone 0409 287 755 to arrange return.
We will accept returns for "change of mind" however goods must be in original packaging, unused, and sent at your shipping cost. We will not accept returns on "Special Order" items.
In the event of an item being “faulty” or “not fit for the purpose”, please advise by phone or email email@example.com and we will ensure the quickest solution possible.